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FAQs

 

GENERAL QUESTIONS

  1. HOW DO YOU USE MAGIC STAR SUPERMARKET ONLINE?

Just visit www.magicstarsupermarket.com in your web browser. You can search for the items you wish to purchase using the search bar or the product categories in the home page. You may then add items to your virtual cart, checkout, and confirm your order details including delivery method, payment method and address.

  1. IS MAGIC STAR SUPERMARKET ONLINE AVAILABLE IN ALL YOUR BRANCHES?

Magic Star Supermarket Online is only available in Magic Star Supermarket Main Branch for the meantime.

  1. CAN I USE THIS ANYWHERE IN THE WORLD?

You can order from anywhere but we can only deliver within 6km from the branch specified.

  1. ARE THE PRODUCTS IN WWW.MAGICSTARSUPERMARKET.COM STORES DIFFERENT FROM THE ONES ONLINE?

Unless otherwise specified, the products listed online will be coming from the store and will be the same as in the store. Not all products in the store are listed online but we are working to continuously add more products on our online store.

 

ORDERING

  1. DO YOU HAVE A MAXIMUM OR MINIMUM ORDER?

It depends on the item. Most items can only be ordered for a maximum of 48 pieces per item but some items may have a smaller maximum quantity due to availability and difficulty in delivery. There is no minimum order, but there is a maximum limit of Php20,000.00 per order.

  1. WHAT IF THE ITEM I ORDERED IS NO LONGER IN STOCK?

In cases where your order has out-of-stock items, you may be contacted through SMS or call for possible replacements. If you are not able to respond within 30 minutes and your delivery time is already scheduled, your order will be processed without the missing items.

  1. CAN I VIEW MY PREVIOUS ORDERS?

You may view your previous orders by logging in and checking your order history in the “MY ACCOUNT” section of the website.

  1. ARE ALL ORDERS FINAL?

Orders placed are subject to stock availability and approval. Magic Star Supermarket reserves the right to not accept and cancel orders at its own discretion.

  1. HOW DO I CHANGE OR CANCEL MY ORDER?

Before checking out, you can change or remove your orders by clicking the virtual cart, click view and edit cart. If you wish to remove an item, just click on the trash icon beside the item you want to delete. You can also change the quantity of the items in your virtual cart.

Remember, you cannot change or cancel your order through the website if it's already been placed. If you want to change your order, please e-mail us at online@magicstarsupermarket.com or call us at (0920) 614 2555. For order changes, you may be asked to place a new order instead as your original order is cancelled. Cancellation and order changes is subject to store discretion depending on the status of the order and may incur additional charges.

 

SHIPPING & DELIVERY

  1. HOW MUCH IS THE DELIVERY FEE?

Delivery fee is a flat rate 100 pesos with 6 km limit from selected participating store.

  1. WHAT ARE THE AREA/S OR BARANGAYS THAT YOU OFFER DELIVERY?

Currently, we deliver to the following barangays:

Binauganan

Buhilit

Carangian

Cut-cut I

Ligtasan

Mabini

Maliwalo

Matatalaib

Paraiso

Poblacion

Salapungan

San Isidro

San Juan Bautista (formerly Matadero)

San Luis

San Nicolas

San Pablo

San Rafael

San Roque

San Sebastian

San Vicente

Santo Cristo

Sepung Calzada (Panampunan)

Suizo

Tariji

Tibag

  1. HOW SOON CAN I GET MY ORDER?

We will strive to deliver the next day for any orders placed before 5PM. However, there are instances when we can deliver on the same day. Our team will be in touch with you if this is the case, so you can coordinate with them regarding the time of delivery.

Since we are still on beta mode, our team has a limited capacity to process orders. Should there be a significant delay in the delivery of your items, we will contact you on your mobile phone or e-mail.

  1. CAN I CHANGE MY DELIVERY ADDRESS OR REDIRECT MY ORDER TO A DIFFERENT ADDRESS?

You may change your delivery address before checking out. However, you cannot change your delivery address through the website once you have placed your order.

  1. WHAT SHOULD I DO IF MY ORDER HASN'T ARRIVED IN THE EXPECTED DATE OF ARRIVAL?

Please report the incident through our e-mail at online@magicstarsupermarket.com or call us at 0920 614 2555.

  1. WHAT ARE YOUR DELIVERY HOURS?

We deliver from 10AM to 5PM Daily.

 

PRICING

  1. ARE PRICES THE SAME AS IN THE STORE?

Items in Magic Star Supermarket online are priced the same as in the store except for special online items, promos or errors in displayed price. If there are discrepancies with online prices and in-store prices, in-store prices on the day of pick-up / delivery will be followed unless otherwise specified.

 

RETURNS & REFUNDS

  1. HOW DO I RETURN AN ITEM?

You can return an item by bringing the item in good condition to the customer service counter of Magic Star Supermarket with its official receipt. This will be subject to our store return policy.

  1. CAN I CHANGE THE ITEM I ORDERED AND HAVE IT REPLACED IN OTHER STORES?

No, you can only replace the items from where the items were purchased.

  1. THE ITEM I RECEIVED WAS DAMAGED / I RECEIVED A WRONG ITEM. WHAT SHOULD I DO? CAN I REFUSE ITEMS/ORDER UPON DELIVERY IF I IMMEDIATELY SPOT AN ISSUE IN MY ORDER?

Our delivery partner can only deliver items to you and cannot process returns, cancellations or refunds.

If you encounter any problems on your order during delivery, please take a photo of the receipt and the questionable items, then ask the rider to return the items to the branch with the receipt noting the issues. The store will make the proper adjustments and send back the proper items accordingly. If your order is for cash on delivery, please pay the full amount. For missing items, please let the rider contact us about the missing items through SMS.

If you encounter any problems on your order after delivery, please take a photo of the receipt and the questionable items then get in touch with us via e-mail so we can properly conduct an investigation.

 

PAYMENT

  1. WHAT ARE THE PAYMENT METHODS FOR MAGIC STAR SUPERMARKET ONLINE?

For payment during delivery, you can only pay in cash. As much as possible, please prepare the exact amount but if you need change for your bigger bills, please indicate it in the additional details / notes part of the order.

  1. CAN I USE MY MAGIC CARD?

Not as of the moment.

  1. CAN I USE MY SENIOR CITIZEN DISCOUNT?

Not as of the moment.

  1. CAN I USE MY MAGIC STAR GIFT CERTIFICATES?

Not as of the moment.

 

CUSTOMER SUPPORT

  1. WHAT TIME IS YOUR ONLINE CUSTOMER SUPPORT AVAILABLE?

E-mail support is available from 9 AM to 5 PM from Monday to Sunday. Chat support is currently unavailable until further notice.